Privacy Policy

AI Taggers Pty Ltd ("AI Taggers," "we," "us," or "our") is committed to protecting your privacy and handling your personal information with care and respect. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

1. Information We Collect

1.1 Information You Provide to Us

Contact Information
When you contact us, request a quote, or sign up for our services, we may collect:

• Name and job title
• Email address
• Phone number
• Company name and business details
• Project requirements and specifications

Account Information
If you create an account or use our platform:

• Login credentials
• User preferences
• Communication preferences
• Payment and billing information

Project Data
When you engage our annotation services:

• Data files you upload for annotation (images, videos, documents, audio, etc.)
• Project specifications and requirements
• Annotation guidelines and instructions
• Feedback and communications regarding projects

1.2 Information We Collect Automatically

Usage Information
When you visit our website, we automatically collect:

• IP address and device information
• Browser type and version
• Operating system
• Pages visited and time spent
• Referring website
• Clickstream data

Cookies and Tracking Technologies
We use cookies and similar technologies to remember your preferences, understand how you use our website, improve website functionality, and analyze website traffic.

2. How We Use Your Information

2.1 Primary Uses

Provide Our Services

• Process and fulfill annotation requests
• Deliver high-quality data labeling services
• Communicate about projects and deliverables
• Provide customer support and assistance

Improve Our Services

• Analyze service usage and performance
• Develop new features and capabilities
• Enhance quality control processes
• Optimize annotation workflows

3. How We Protect Your Information

3.1 Security Measures

Technical Safeguards

• Encrypted data transmission (TLS/SSL)
• Secure data storage with access controls
• Regular security assessments and updates
• Firewall protection and intrusion detection
• Secure authentication and authorization

Organizational Safeguards

• Strict access controls and authorization policies
• Employee training on data security and privacy
• Confidentiality agreements with all staff and contractors
• Regular security audits and compliance reviews
• Incident response and breach notification procedures

4. How We Share Your Information

4.1 Service Providers

We may share information with trusted third-party service providers who assist with payment processing, cloud storage, email platforms, analytics, and customer relationship management. All service providers are contractually required to protect your information.

4.2 Legal Requirements

We may disclose your information when required to comply with applicable laws, respond to government requests, protect our rights, prevent fraud, or enforce our terms and conditions.

5. Your Rights and Choices

5.1 Access and Correction

You have the right to access the personal information we hold about you, request correction of inaccurate information, and update your contact details and preferences. Contact us at privacy@aitaggers.com.au to exercise these rights.

5.2 Marketing Communications

You can opt out of marketing emails by clicking "unsubscribe" in any marketing email or contacting us at privacy@aitaggers.com.au.

5.3 Do Not Sell My Personal Information

AI Taggers does not sell personal information. We do not share personal information with third parties for their direct marketing purposes.

6. International Data Transfers

AI Taggers is based in Australia. If you are located outside Australia, your information may be transferred to and processed in Australia or other countries where we or our service providers operate. For EEA users, we ensure adequate protection through Standard Contractual Clauses approved by the European Commission.

7. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

8. Your Privacy Rights by Jurisdiction

Australian Privacy Principles (APP)

Under the Australian Privacy Act 1988, you have rights regarding your personal information including access, correction, and complaint rights.

GDPR (European Economic Area)

EEA residents have additional rights under GDPR including the right to erasure, right to restrict processing, right to data portability, right to object to processing, and right to withdraw consent.

CCPA (California)

California residents have rights under CCPA including the right to know what personal information is collected, right to deletion, and right to non-discrimination for exercising CCPA rights.

9. Contact Information

For questions about this Privacy Policy or our data practices:

Email: privacy@aitaggers.com.au
Response Time: We aim to respond to privacy inquiries within 30 days.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We will post the updated policy on our website and update the "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.